Backup Booking Support

For the best support, please check your booking confirmation email. The solutions to common issues are already contained there. If you are already in-destination, please contact your transporter using the details we sent you after booking: They are best equipped to deal with any last-minute queries or issues. For any itinerary changes, please check your confirmation email for details and simply hit "reply". For everything else, please fill out this form as best you can and we'll get in touch as soon as possible.

All our support channels lead to the same support staff. Support is processed during business hours (Dublin time)

Get support in the the most convenient way for you

Call your Transporter

When you need a quick and direct answer from your driver or you need a last minute change for your journey you can talk directly with your transportation provider. You can find the contact details on your Pass.

Download the App

For scheduled changes and to update the traveller personal information you can download the app CityHook and register as a user. You will be able to manage your booking directly.

Chat and Email support

You can always reach our team via email, using the form above, or via Live Chat through the CityHook website. Remember to submit your booking reference number for every query.